Me and my family have been working with Kathy and her team for more than 2 decades. She’s helped me and my family through the worst of time as well as the best of times. If you want a professional, honest, and thorough insurance team backing your family and business; look no further, she’s the best.

We just moved to Washington, and for some unknown reason, my policy transfer from another state can't be approved. I have a clean driving record, unlike my partner, whose policy was approved. I was supposed to be covered under my partner’s policy, but after waiting almost a month for a callback to resolve the issue, it still hasn’t happened. We decided to look for another insurance provider that could accommodate both of us. Luckily we found one with the same coverage. Recently, my partner called to cancel the existing policy, but the company tried to negotiate and asked unreasonable questions. This make me think of not recommending them.

State Farm- Kathy Northrops office; this office has outstanding customer service. Tami and Emma both go above and beyond to answer questions, research and identify insurance policy needs. I have been a client here for over 30+ years (little break for a few). This office and staff have customer service down. Thank you so much for the excellent support through the years!!

Kathy sat with us for more than 3 hours answering all our questions patiently. Not only was she pleasant to talk to, she customized the coverage to fit our situation to maximize cost effectiveness. I highly recommend her to anyone with insurance needs.

Wasn’t approved, I’m assuming the consumer report that they did make me disqualified! Don’t have any accidents or speeding tickets so I’m lost. Other than that the lady was knowledgeable and had great customer service.